Shipping & Delivery Policy

Effective Date: 2-10-2025

At Eye Square Optical, we are committed to ensuring that your order reaches you quickly, safely, and in perfect condition.
This Shipping & Delivery Policy outlines how we process and deliver your purchases.

🔹 Processing Time

• Orders are usually processed within 1–3 business days after confirmation of payment.
• Custom-made products such as prescription lenses may take additional time (typically 5–7 business days).
• Orders placed on Sundays or public holidays will be processed on the next working day.

🔹 Delivery Timelines

• We partner with trusted courier services to deliver across India.
• Standard delivery timelines are 3–7 business days depending on your location.
• Remote areas may require extra time, which will be communicated at checkout or via email/phone.

🔹 Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
• We may offer free shipping on select products or promotions, as mentioned on the website.

🔹 Order Tracking

• Once shipped, you will receive an email/WhatsApp update with your tracking ID and courier details.
• You can track your order directly on the courier partner’s website.

🔹 Delays

While we strive for timely delivery, delays may occur due to unforeseen circumstances such as
weather conditions, strikes, or courier service disruptions. We will keep you informed in such cases.

🔹 Damaged or Missing Items

• If your package arrives damaged or incomplete, please contact us within 48 hours of delivery.
• We may require photos of the packaging and product to process your claim.

📞 Contact Us

If you have any questions about shipping or need assistance with your delivery, please reach out:

By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.