Return & Refund Policy

Effective Date: [Insert Date]

At Eye Square Optical, we believe in clarity and care. We want every purchase to feel right — if it doesn’t, we’ll make it right with a simple, fair process.

✅ Eligibility for Returns

• Products may be returned within 7 days from the date of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Please keep your proof of purchase (invoice or email receipt).
• Non-returnable unless defective: customized lenses, prescription glasses, digital products, and services.

🔄 Exchange Policy

If you received a product with a manufacturing defect or the wrong item, we will provide a free exchange. Exchanges depend on stock availability.

💰 Refunds

• Once we receive and inspect the returned item, we'll notify you of approval or rejection.
• If approved, refunds will be issued to the original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

🚚 Return Shipping

• Customers are responsible for return shipping costs, except when the item is defective, damaged, or incorrect.
• For convenience, we can help arrange a return pickup (additional charges may apply).

📌 Non-Returnable Items

• Prescription lenses (custom-made per order)
• Digital services (consultations, digital brochures, automation setup, etc.)
• Gift cards and downloadable software

📞 Contact Us

If you need help or want to start a return, reach out — we’re here to help with warmth and care.

We strive to balance customer delight with practical safeguards for our craft. If you have any special concerns, please contact us — we’ll listen and find the fairest solution.