Eyesquare OpticalEYESUAREOPTICAL

Shipping & Delivery Policy

Last updated: 17 May 2026

Where we deliver

Pan-India delivery via Shiprocket and partner couriers (Bluedart, Delhivery, DTDC, Ekart, India Post). 26,000+ servicable pincodes.

Shipping cost

  • Free shipping on all prepaid orders (UPI, card, net banking, wallet, EMI).
  • COD orders: ₹49 handling fee on orders below ₹999; free above ₹999.

Delivery time

Most orders ship within 1–2 working days of order confirmation. Estimated delivery times by tier:

  • Tier 1 (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad): 2–4 working days
  • Tier 2 cities: 3–6 working days
  • Tier 3 / remote pincodes: 5–9 working days

The exact ETA for your address is shown on every product page once you enter your pincode.

Prescription delays

Orders with prescription lenses (Blue-Cut, Photochromic, Progressive) take an additional 1–3 working days to be manufactured before they ship. This is included in the ETA shown on the product page.

Order tracking

Once your order ships, you'll receive an email and SMS with the carrier name + AWB tracking number. You can also see live status under My Orders.

Multiple addresses & gift orders

Each order ships to a single address. To send to multiple addresses, place separate orders.

What if I'm not home at delivery?

  • Couriers re-attempt up to 3 times.
  • If undeliverable after 3 attempts, the parcel returns to us and we issue a refund (less return-shipping charges of ₹150 for prepaid orders).

Damaged or missing parcel

If your parcel arrives damaged or open, refuse the delivery if possible and email us immediately at info@eyesquareoptical.com. If you've accepted the parcel and found damage, photograph the box and the contents and report within 48 hours.

International delivery

We currently ship only within India. International customers — write to us if you'd like to place an order.

Pickup at store

You can also pick up your order in person at our Nashik store:

Eye Square Optical
Landmark Apartment, Shop 9, College Rd, near Nandan Sweets, D'souza Colony, Nashik, Maharashtra 422005